Steps to do email forwarding in a microsoft user account

 

.

Use the Exchange Admin Center directly

Since you have Exchange Admin rights, do this instead:

1. Open:

   https://admin.exchange.microsoft.com
   

2. Go to:

   Recipients → Mailboxes
   

3. Select Test Name (name@test.com).

4. Click:

   Mail flow settings
   

5. Choose:

   Email forwarding
   

6. Turn forwarding ON.

7. Enter:

   admin@test.com
   

8. IMPORTANT: Uncheck:

   Deliver message to both forwarding address and mailbox
   

   This ensures:

   • ✅ Admin receives the email.

   • ❌ User no longer receives a copy.

9. Click Save.